Today we're releasing a handful feature and some speed improvements in Drag.

Just like in traditional Gmail, when replying to an email, you can now use the dropdown menu next to the email recipient field to change the subject line of that email.

Changing the email subject will generate a new email thread (and their respective card on Drag), just like in normal Gmail too.

We have been working on a series of speed improvements across Drag based on feedback from our users. These are just 2 of the many improvements we will announce over the coming weeks:

Faster "Send & Close" experience.

Faster loading of the compose box when replying to emails.

From today, the email templates you have created in the Drag Chrome Extension are now available to be used while composing emails from our mobile apps.

To use email templates from the mobile app, just click on "reply/ reply all" from any email to open the compose box, then use the template button (folder icon) located on the bottom right. A list of your template folders and their respective templates will appear, you can then select to template to be used.

Users are now able to upload attachments to emails when composing from Drag's mobile apps - iOS or Android. It is possible to upload Files or Photos from your camera roll.

Upload attachments (files or photos) from your mobile device when sending emails on the go from Drag workspaces.

Our mobile app just got fresh, cleaner look too, from fresh colors to new icons. Download it now to check it out.

This week we are very excited to announce SLA rules in Drag. (Read more).

Service Level Agreements (SLAs) help manage customer expectations and keep your team accountable for timely responses. Drag helps you improve time management to optimize response times even if you don't have formalised SLAs with clients, using a combination of features, from automation rules to reports.

Set reply time goals, view reports on late replies, get notified when replies are overdue or get a heads up when a SLA breach is about to happen and more.

Similarly, you can also use custom notifications to send reminders to relevant users when there's an SLA breach or even before a conversation is due.

This week we are releasing improvements in email notes (and email templates). Users have now richer options to format them, from different fonts to uploading inline images.

Until today, email notes were comprised of only text. With today's release, users can build much more comprehensive email notes inside cards, to visualize and access important information faster.

The same formatting improvements are also available for email templates as of today.

-Fixed compose box crashing when an empty email draft was open when clicking on 'reply/forward'.

This week we are making Drag automations even more powerful with:

You can now notify all board members or specific users in real time when pre-defined actions are taken on Drag workspaces with custom notifications. Bring important actions to your attention and stay on top of everything you need to.

Custom notifications load in the Priority tab of the notifications log and can be access from the bell icon on the top right of your screen. The name of the automation rule that generated the notification will be displayed.

We are broadening the way you can distribute cards to team members to maximize efficiency and decrease response times. From today, you can also assign cards in a Load Balancer manner.

Load Balancers identify the users with the least amount of open or pending cards and automatically assign more cards to them, ensuring that users have a consistently even workload.

- Improved activity log speed (10x faster now 🤯).

From today, we are making change card status available as an action in Drag's automation rules.

In addition, we are making it easier to navigate across search results and reports.

Today we are releasing a new action and new trigger in Drag based on changing card status. This means you can automatically change the status of cards based on specific triggers in your workflow or trigger actions based on changes in card statuses.

We are making it easier to dive into the details of specific cards displayed on your reports tables. Simply click on the card title and its detail page will open on a new tab. This way you can easily clarify questions / outliers in reports or simply look for the details in a specific card or group of cards.

A similar functionality is also available in the search results from today. An "open as new tab" button next to each result allows you to, for example, open many search results at the same time without needing to perform the search multiple times.

Card statuses serve as another layer of management for your workspaces. Read more about card status here.

Every card on Drag workspaces now has one of 3 different statuses: open, pending and closed.

We are also introducing a new button inside the compose box that you can use when replying to emails. The "Send & Close" button sends your reply and automatically changes the status of that conversation to 'Closed'.

Last but not least, reports now also brings information about the amount of cards closed, as well as resolution times (ie. the time elapsed between a card being received/ created until it's marked as closed).

You can easy view all pending and closed cards on a workspace by using the pre-defined filtered views under the dropdown menus for each workspace

We're revamping our activity log and introducing notifications settings.

Our new activity log is comprised of 2 tabs: and . While the 'All' tab logs every event made across all workspaces, the 'Priority' tab only shows the events considered as more important. Read more about notifications here.

Only notifications from the Priority tab are taken into account for the notification number on the bell icon.

You can now customize your notifications by going to the Drag dashboard > settings > notification settings.

Customization includes turning email notifications on/off, selecting what events should be considered in the Priority tab, among other things.

A better way to categorize, organize and manage shared email templates in Drag with template folders. This is particularly helpful for teams that have a large volume of templates. You can now use the folders to organize templates by, for example, department or language.